The Group pays special attention to staffing and social policy, recognizing the importance of employees as a vital resource for its successful development and the achievement of its strategic goals.

The Group uses modern human resource management techniques. Staffing policy is aimed at attracting highly qualified specialists and implies supporting them professionally, materially and socially.

Candidates are hired on the basis of selection by competition. The Group’s corporate culture defines the basic qualities required of candidates – high professional, educational and cultural standards.

An "instant reward programme", which enables an immediate superior to reward an employee's success at work as soon as it occurs and comes to their attention.

The annual assessment of personnel efficiency is part of Group’s corporate culture. A system of competencies is used in the Group for assessment. The purposes of assessment are to match employees’ professional and personal qualities to their assignments; to define the opportunities for professional advancement and further career growth within the Group; and to plan employee development and training (including special educational programmes, seminars and courses).

Staff remuneration meets market requirements and takes account of the evaluation of each specialist’s work. In addition to the benefits given in accordance with Russian labor legislation, the Group also offers its employees a social package in the form of medical treatment in leading Moscow clinics, staff catering, payments for private car and mobile telephone usage and other benefits. There is also provision in the Group for a system of payments to employees who find themselves in reduced circumstances.

For achievement of work efficiency of personal are used different motivation programmes such as awarding annual bonuses by the annual assessment of personnel efficiency and an "instant reward programme", which enables an immediate superior to reward an employee's success at work as soon as it occurs and comes to their attention.

Rewards for an outstanding employee may take the form of a cash prize or, for example, theatre tickets or an invitation to a restaurant. A specialist who has been nominated for an "instant reward" most often during the year may look forward to the additional reward of a free holiday.

A "mother and child support programme", which includes medical insurance (for both mothers to-be and children), material support during the birth of the child and maternity leave, and support during the period of adjustment on returning to work.